Rubbish Clearance Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Mayfair provides rubbish clearance and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, company, partnership, landlord, tenant, managing agent or other party that books or uses our rubbish clearance or waste collection services.

Services means any rubbish clearance, waste removal, bulky waste collection, garden waste removal, commercial waste collection, or other related service provided by Rubbish Clearance Mayfair.

Waste means any items, materials, goods, refuse or rubbish the Customer asks us to remove as part of the Services, excluding any items we are not lawfully able to collect or transport.

Booking means a confirmed request for Services made by the Customer and accepted by Rubbish Clearance Mayfair, whether made by telephone, email, online form or other agreed method.

2. Scope of Services

Rubbish Clearance Mayfair provides on-demand and scheduled rubbish clearance and waste collection services for domestic and commercial customers. Our services typically include loading, removal, transportation and lawful disposal or recovery of Waste from the Customer’s premises or agreed collection point.

The exact scope of each job, including the type and approximate amount of Waste to be collected, access arrangements, and any special requirements, will be agreed at the time of Booking or at the point of collection following a site assessment by our team.

We reserve the right to refuse to collect any items that, in our reasonable opinion, are hazardous, prohibited, unsafe to handle, not accurately described at the time of Booking, or not in compliance with applicable waste regulations.

3. Booking Process

Bookings can be made by telephone, email, or via our online enquiry or booking channels, where available. When placing a Booking, the Customer must provide accurate information, including:

Full name and contact details.

Collection address and any relevant access details.

A clear description of the type, quantity and location of Waste to be collected.

Preferred date and time window for collection.

Any relevant restrictions, such as limited parking, site access limitations, stairs or lift access.

We will provide an estimated price based on the information given. This estimate may be adjusted on site if the volume, weight, type or location of Waste differs from the information initially provided. A Booking is only confirmed when we accept it and provide a confirmation verbally, by email or by other written communication.

4. Access and Customer Responsibilities

The Customer is responsible for providing safe, reasonable and timely access to the collection location on the agreed date and within the agreed timeframe.

The Customer must ensure that:

All Waste to be removed is clearly identified and accessible.

Any gates, doors or access points are unlocked or supervised.

There is adequate space for our vehicle to park and for our operatives to load Waste safely.

Any necessary permissions, such as for parking or access through communal areas, have been obtained in advance.

If our team cannot gain access or if the collection cannot be carried out safely due to conditions at the site, we may cancel or postpone the Service and apply a call-out or cancellation charge, as outlined in these Terms.

5. Pricing and Estimates

Our charges are generally based on the volume and type of Waste removed, the labour involved, and any additional costs such as parking, congestion or special handling fees. We may offer fixed prices for certain standard services or provide a price guide based on typical load sizes.

Any price provided in advance of collection is an estimate only and is subject to visual inspection of the Waste on arrival. If, on inspection, the amount or nature of Waste differs from the Customer’s description, we will advise of any price adjustment before commencing work. If the Customer does not agree to the revised price, we reserve the right not to proceed and may apply a call-out fee to cover our costs.

All prices are quoted exclusive of any applicable taxes unless otherwise stated. Any applicable taxes will be added to the invoice at the prevailing rate.

6. Payments

Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing, payment is due either:

Immediately upon completion of the Service at the collection site, or

In advance of the Service for certain bookings, or

Within agreed credit terms for approved business customers.

We accept payment by cash, debit or credit card, or by bank transfer where agreed in advance. For card payments taken on site or remotely, the Customer authorises us to process the payment for the agreed amount.

If payment is not received in accordance with the agreed terms, we reserve the right to charge interest on overdue amounts and to recover any reasonable costs incurred in the collection of outstanding sums, including legal and debt recovery costs.

7. Cancellations and Amendments

The Customer may request to cancel or amend a Booking by contacting us as early as possible.

If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will usually apply, unless specific arrangements have been made that incur non-refundable costs.

If the Customer cancels within 24 hours of the scheduled collection time, or if our team attends the site and is unable to carry out the Service due to the Customer’s act or omission, we may apply a reasonable cancellation or call-out fee to cover our costs.

Any change in the type or volume of Waste, or in the access arrangements, may require a revised quotation. Where possible, we will accommodate amendments, but we are not obliged to do so if operationally impractical.

8. Waste Regulations and Prohibited Items

We operate in accordance with applicable waste management legislation and duty of care requirements. All Waste collected will be transported to licensed facilities for recovery, recycling or disposal, as appropriate.

The Customer is responsible for declaring, in advance, any hazardous or special waste, including but not limited to asbestos, chemicals, solvents, medical or clinical waste, gas bottles, oils, fuels, tyres, fridges or freezers, batteries, and electrical items subject to specific regulations.

We reserve the right to refuse to collect any waste that is hazardous, prohibited, or not properly declared. Where we inadvertently collect prohibited items based on incomplete or misleading information provided by the Customer, the Customer may be liable for any additional charges, penalties or costs incurred in managing or disposing of such items legally and safely.

The Customer confirms that they have the right to dispose of the Waste and that the Waste does not include any items of value that they wish to retain. Once Waste has been loaded onto our vehicle, it becomes our responsibility and cannot normally be retrieved.

9. Customer Warranties

By using our Services, the Customer warrants that:

They are either the owner of the premises and the Waste or have full authority from the owner to arrange for removal of the Waste.

The Waste does not contain any items that may cause harm to our staff, equipment, vehicles, the public or the environment, unless such items have been clearly declared and accepted in writing by us.

All information supplied by the Customer is accurate and complete.

The Customer agrees to indemnify Rubbish Clearance Mayfair against any claims, losses, damages, or costs arising as a result of breach of these warranties.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is limited as set out below.

We shall not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption, loss of opportunity or loss of data.

We will not be liable for any damage to property where such damage arises from pre-existing defects, structural weakness, or as a result of necessary movement of items in confined, restricted or difficult access areas, provided we act with reasonable care.

Where we are found liable for direct loss or damage, our total liability shall not exceed the total price paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

11. Service Delays and Force Majeure

We aim to attend all bookings at the agreed time, but times are estimates and may be subject to traffic, weather, operational or other conditions beyond our reasonable control. We will make reasonable efforts to notify the Customer of any significant delays or the need to reschedule.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, strikes or industrial disputes, acts of government or regulatory authorities, or failure of third-party systems.

12. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should notify us promptly, providing details of the issue and any supporting information. We will review the matter and, where appropriate, seek to resolve it through re-attendance, partial refund, or other reasonable remedy, at our discretion and in accordance with applicable law.

13. Data Protection and Privacy

We collect and process personal data necessary for handling enquiries, managing bookings, delivering Services and administering payments. We take reasonable steps to keep such data secure and to use it only for legitimate business purposes, including service delivery, customer support, and lawful record keeping.

By using our Services, the Customer consents to the processing of their personal data in accordance with applicable data protection legislation. We do not sell personal data to third parties. We may share limited data with trusted third parties only where necessary for payment processing, legal compliance, or service delivery.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on our official channels or when otherwise notified to the Customer. The Terms and Conditions in force at the time of Booking will normally apply to that Booking, unless a change is required by law or regulation.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided at the time of Booking, constitute the entire agreement between Rubbish Clearance Mayfair and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings.

By placing a Booking or using our rubbish clearance and waste collection services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.