This Privacy Policy explains how Rubbish Clearance Mayfair collects, uses, stores and protects personal data belonging to our customers and prospective customers. It applies to all individuals who contact or use Rubbish Clearance Mayfair services within our operating area, whether as residential or commercial customers.
We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to give you clear and transparent information about our data practices and your rights.
Rubbish Clearance Mayfair is a waste and rubbish removal service operating in the Mayfair area and surrounding locations. We act as the data controller for the personal data we collect in connection with our services.
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, you can contact us using the contact details published on our website or any official communication we provide to you.
We collect and process different categories of personal data, depending on how you interact with us and which services you use. The main types of personal data we may collect are:
Identification and contact details such as your name, address, email address, telephone number and, where relevant, business name and job title.
Service and booking information such as the type of rubbish clearance or related service requested, property access details, preferred dates and times, notes you provide about the job, and records of quotes and invoices.
Financial and payment details such as payment status, payment method, and basic billing information. Where payments are processed through a third party payment provider, we do not store full card details.
Communication records such as emails, messages, call notes, complaint records, feedback, and any other correspondence between you and Rubbish Clearance Mayfair.
Technical and usage data such as basic information about your interaction with our website or online tools, which may include IP address, browser type, and pages visited, where this is collected through cookies or similar technologies.
We collect personal data directly from you when you contact us by phone, email or through online forms, when you request a quotation, make a booking, or use our services, and when you provide feedback or raise a query or complaint.
We may also collect personal data indirectly from third parties such as business partners who refer you to us, payment service providers, or publicly available sources where relevant for verifying business customer information.
We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide rubbish clearance services, manage bookings, issue invoices and handle customer service.
Legal obligation. We process certain information where necessary to comply with legal and regulatory requirements, such as waste transfer documentation, tax and accounting obligations, and health and safety records.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. These legitimate interests include managing and improving our services, maintaining accurate records, ensuring security, handling queries and complaints, and promoting our services to existing customers in a proportionate way.
Consent. In limited cases, we may rely on your consent, for example for optional marketing communications or certain types of cookies. Where we rely on consent, you may withdraw it at any time using the methods described in this Privacy Policy or in the communications you receive.
We use your personal data for the following purposes:
To provide our rubbish clearance and related services, including arranging collections, visiting your property, and disposing of waste in a lawful and responsible manner.
To respond to enquiries, provide quotations, manage bookings and rescheduling, and carry out customer service and support.
To issue invoices, collect payments, process refunds where applicable, and maintain accurate financial records.
To comply with our legal and regulatory obligations, including waste disposal record keeping, accounting, auditing and reporting duties.
To manage and improve our operations, including service quality monitoring, staff training, and internal reporting.
To send you service communications such as booking confirmations, changes to our terms, or important service information.
To send you marketing communications about our services where we are permitted to do so by law or where you have consented. You can opt out of marketing at any time.
We do not sell your personal data. However, we may share your data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy or where we are legally required to do so.
We use carefully selected data processors who act on our instructions to support our services. These may include:
Payment processors that handle card or electronic payments on our behalf.
IT and hosting providers who provide our email services, booking systems, data storage and website hosting.
Accountants and professional advisers who assist with financial and legal obligations.
Waste disposal partners or subcontractors who help us complete services, where necessary to share basic location and service details.
These processors are required to protect your data, use it only in accordance with our instructions, and comply with applicable data protection laws.
We may also share personal data with law enforcement agencies, regulators, or other authorities when we are required or permitted to do so by law.
Where we use service providers that operate outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data remains protected. This may include using providers in countries recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent safeguards.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general:
Basic customer and contract information is retained for the duration of our relationship with you and for a period afterwards as required by law and for legitimate business purposes, such as handling queries or legal claims.
Financial and transaction records are typically retained for the minimum periods required by tax and accounting laws.
Marketing data is retained while you remain subscribed to our marketing communications and for a limited period afterwards, unless you request deletion earlier where applicable.
When it is no longer necessary to retain your personal data, we will securely delete or anonymise it.
Under data protection law, you have a number of rights regarding your personal data. These include:
Right of access. You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restrict processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data you have challenged.
Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or the processing is for legal claims. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision making. Rubbish Clearance Mayfair does not carry out automated decision making that produces legal or similarly significant effects on you based solely on automated processing.
You can exercise your rights by contacting us using the details provided in this Privacy Policy. We may need to verify your identity before responding to certain requests.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Mayfair within our service area, including individuals who visit our website, contact us, or receive our services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Privacy Policy for Rubbish Clearance Mayfair explaining what personal data we collect, our lawful bases, retention periods, processors, and your GDPR rights as a customer in our service area.
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